BUSINESS 05: e-mail (test)

Dear Mr Hanson,

We have been a client of yours for five years without any major problems. ________________________________ (1) we were naturally very disappointed with the delivery we received from you this morning. I would like to ________________________________ (2) to the following problems we encountered.

________________________________ (3) , your freight ________________________________ (4) delivered the crates to our office in Narrow Street ________________________________ (5) our explicit instructions in the order to deliver the goods to our headquarters in Wide Street this time. I had called Ms White to make sure that you knew about the changes and I was ________________________________ (6) that you had informed the driver  ________________________________ (7) .

________________________________ (8) , when I checked the contents of the crates against the packing list, I discovered that two items were missing. I do realize that such mistakes can happen. I was shocked, ________________________________ (9) , to discover that ________________________________ (10) thirty supplied items had completely different specifications to those in our order.

I am aware that this sort of thing has never happened before, but I must point out that these discrepancies are causing us ________________________________ (11) ________________________________ (12) with our production line.

________________________________ (13) , I have called your customer service department three times this morning, but there was only an answering machine. ________________________________ (14) I am informing you about this urgent matter by email and ________________________________ (15) that you find an immediate solution.

I would also ________________________________ (16) if you could ________________________________ (17) a credible explanation as to how such a thing might have happened.

________________________________ (18) you contact us today and rectify all the mistakes, we are prepared to ________________________________ (19) all our agreements ________________________________ (20) this is considered a serious breach of the contract.

Yours sincerely,

David Brown
Purchasing Manager

Možnosti:

1. 1. a) Because
   2. b) However
   3. c) So
   4. d) Therefore
2. 1. a) catch your attention
   2. b) catch your interest
   3. c) draw your attention
   4. d) draw your interest
3. 1. a) At first
   2. b) Firstly
   3. c) In addition
   4. d) Now
4. 1. a) carryer
   2. b) forward
   3. c) forwarder
   4. d) freighter
5. 1. a) despite
   2. b) despite of
   3. c) in spite
   4. d) spite of
6. 1. a) assured
   2. b) ensured
   3. c) insured
   4. d) sured
7. 1. a) as too
   2. b) as well
   3. c) as well as
   4. d) either
8. 1. a) As second
   2. b) At second
   3. c) Furthermore
   4. d) Overmore
9. 1. a) however
   2. b) nevertheless
   3. c) therefore
   4. d) thus
10. 1. a) a minimum of
    2. b) minimal
    3. c) minimally
    4. d) minimum of
11. 1. a) consider
    2. b) considerable
    3. c) considerate
    4. d) considered
12. 1. a) convenience
    2. b) disconvenience
    3. c) inconvenience
    4. d) unconvenience
13. 1. a) Addition
    2. b) Additionally
    3. c) What is more
    4. d) What's more
14. 1. a) So
    2. b) That is why
    3. c) That's why
    4. d) Therefor
15. 1. a) consist
    2. b) insist
    3. c) persist
    4. d) resist
16. 1. a) appreciate
    2. b) appreciate it
    3. c) apreciate
    4. d) apreciate it
17. 1. a) provide us
    2. b) provide us at
    3. c) provide us on
    4. d) provide us with
18. 1. a) If
    2. b) Unless
    3. c) Until
    4. d) Whether
19. 1. a) conclude
    2. b) conclusion
    3. c) terminate
    4. d) termination
20. 1. a) as
    2. b) becouse
    3. c) so
    4. d) therefore

Správné odpovědi: 1) Therefore , 2) draw your attention , 3) Firstly , 4) forwarder , 5) despite , 6) assured , 7) as well , 8) Furthermore , 9) however , 10) a minimum of , 11) considerable , 12) inconvenience , 13) What is more , 14) That is why , 15) insist , 16) appreciate it , 17) provide us with , 18) Unless , 19) terminate , 20) as