Dear Mr Hanson,

We have been a client of yours for five years without any major problems. -BecauseHoweverSoTherefore we were naturally very disappointed with the delivery we received from you this morning. I would like to -catch your attentioncatch your interestdraw your attentiondraw your interest to the following problems we encountered.

-At firstFirstlyIn additionNow , your freight -carryerforwardforwarderfreighter delivered the crates to our office in Narrow Street -despitedespite ofin spitespite of our explicit instructions in the order to deliver the goods to our headquarters in Wide Street this time. I had called Ms White to make sure that you knew about the changes and I was -assuredensuredinsuredsured that you had informed the driver  -as tooas wellas well aseither .

-As secondAt secondFurthermoreOvermore , when I checked the contents of the crates against the packing list, I discovered that two items were missing. I do realize that such mistakes can happen. I was shocked, -howeverneverthelessthereforethus , to discover that -a minimum ofminimalminimallyminimum of thirty supplied items had completely different specifications to those in our order.

I am aware that this sort of thing has never happened before, but I must point out that these discrepancies are causing us -considerconsiderableconsiderateconsidered -conveniencedisconvenienceinconvenienceunconvenience with our production line.

-AdditionAdditionallyWhat is moreWhat's more , I have called your customer service department three times this morning, but there was only an answering machine. -SoThat is whyThat's whyTherefor I am informing you about this urgent matter by email and -consistinsistpersistresist that you find an immediate solution.

I would also -appreciateappreciate itapreciateapreciate it if you could -provide usprovide us atprovide us onprovide us with a credible explanation as to how such a thing might have happened.

-IfUnlessUntilWhether you contact us today and rectify all the mistakes, we are prepared to -concludeconclusionterminatetermination all our agreements -asbecousesotherefore this is considered a serious breach of the contract.

Yours sincerely,

David Brown
Purchasing Manager